FAQ - Think Haus

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Your coworking FAQs, answered!

General Access & Hours

What are the opening hours of the coworking space?

Our coworking space is open from 9:00 AM to 7:00 PM, Monday to Saturday.

Is 24/7 access available?

Currently, 24/7 access is not available. Our operational hours are Monday to Saturday, 09:00 AM to 7:00 PM.

How do I access the space after business hours?

Access outside operational hours is currently not available.

Can I bring guests? What’s the guest policy?

Guests are welcome. Please inform the front desk in advance. Guest access is allowed for private suites and dedicated desks. Day Pass members may bring guests by booking an additional seat in advance.

What are the working days in a week?

We operate Monday through Saturday.

Are you open on public holidays?

We are not open on public holidays.

Are we operational on Sundays?

We are not operational on Sundays.

Cabins

Can I increase or decrease my seats later?

You can increase your seats but cannot decrease within the lock-in period, post that you can.

Is there a notice period for cancellation?

A standard notice period applies as per your agreement, which ranges from 1 to 3 months.

Are day passes available?

Day passes are available for individuals and teams.

Do you offer team or corporate packages?

We offer customised plans for startups, teams, and enterprises.

What is the lock-in period?

The lock-in period depends on the membership plan selected and will be shared during onboarding.

Seating & Workspaces

What’s the difference between hot desks, dedicated desks, and private suites?

Hot desks are flexible seating options, dedicated desks are reserved for individual members, and private suites are enclosed spaces for teams.

Can I reserve a specific desk?

Dedicated desk members can reserve a fixed desk. Hot desk seating is available on a first-come basis.

Can I leave my belongings overnight?

Dedicated desk and private office members may leave belongings securely. THINKHAUS is not responsible for unattended valuables.

How do desk changes work?

Desk change requests can be raised with the community team and are subject to availability.

Meeting Rooms & Event Spaces

How do I book a meeting room?

Meeting rooms can be booked through the front desk, our mobile app, or website.

Are meeting room hours included in my plan?

Meeting room credits include 30 minutes per seat per month, while board room credits include 1 hour per seat per month.

What equipment is available in meeting rooms?

Meeting rooms include high-speed Wi-Fi, display screens, whiteboards, power outlets, and video conferencing support.

Can I host external clients or workshops here?

Members can host client meetings, workshops, and events with prior booking.

What’s the cancellation policy for meeting room bookings?

Meeting room cancellations should be informed in advance through the front desk or app to avoid booking conflicts.

Internet & IT Support

What’s the internet speed?

We provide high-speed business-grade internet suitable for video calls, streaming, and daily operations, both lease-line and broadband as backup.

Is there a backup internet connection?

We maintain backup internet connections to minimise downtime.

How do I connect to the Wi-Fi?

Wi-Fi credentials are provided during onboarding or can be collected from the front desk.

Is IT support available on-site?

Basic IT assistance is available during working hours.

Can I set up my own router or equipment?

Subject to prior approval from the operations team.

Can I place my own server in your server rack?

Dedicated server rack access may be available for enterprise clients upon request.

Printing

Are printing and scanning services available?

Printing and scanning facilities are available for members.

Is there a limit on free printing?

The plan includes 50 pages per seat per month (black & white). Additional usage may be chargeable.

Can I receive mail or courier packages here?

Mail and courier handling services are available for members.

Do you provide lockers or storage space?

Lockers are available and storage spaces are available on request.

Amenities & Facilities

What amenities are included (coffee, pantry, phone booths, etc.)?

Amenities include high-speed Wi-Fi, tea/coffee, pantry access, meeting rooms, phone booths, housekeeping, and community areas.

Are kitchen facilities available?

Pantry and basic kitchen facilities are available for members.

Is there a quiet zone or phone booth for calls?

Designated quiet zones and phone booths are available.

Is parking available? Is it paid or free?

Parking availability depends on the location and may be complimentary or chargeable.

Community & Events

Do you host networking or community events?

We regularly organise networking sessions, workshops, and community events.

How can I stay informed about upcoming events?

Updates are shared through email and WhatsApp groups.

Can members host their own events?

Members can host events subject to prior approval and booking.

Is there a community or WhatsApp group?

Members can join our community groups for updates and networking.

Rules, Policies & Security

What are the coworking rules?

Members are expected to maintain professional conduct, respect shared spaces, and follow community guidelines.

Is the space monitored by CCTV?

Common areas are monitored by CCTV for safety and security.

How secure is the space after hours?

The premises remain secured with 24×7 CCTV surveillance.

What’s the policy on calls and noise levels?

Please use phone booths or meeting rooms for long or loud calls to maintain a productive environment.

Are pets allowed?

Pets may be allowed on special occasions or in designated areas, subject to management approval.

Billing

How does our bill cycle work?

Invoices are generated on the first of every month.

What payment methods are accepted?

We accept bank transfers, UPI, and online payments.

Can I get GST/VAT invoices?

GST-compliant invoices are provided.

What happens if my payment is delayed?

Delayed payments may attract penalties or temporary suspension of services.

Feedback

How do I report an issue or maintenance request?

You can raise requests through the front desk.

Who do I contact in case of an emergency?

Please contact the front desk or support contact shared during onboarding.

How can I share feedback or suggestions?

Feedback can be shared directly with the community team or through feedback forms.

Housekeeping & Cleanliness

How often is the workspace cleaned?

Common areas are cleaned multiple times daily.

Are desks sanitised daily?

Workstations and shared areas are sanitised regularly.

Who cleans meeting rooms and how frequently?

Meeting rooms are cleaned and reset after every booking.

What should I do if my desk or area needs immediate cleaning?

Please inform the housekeeping or front desk team for immediate assistance.

How often are restrooms cleaned?

Restrooms are cleaned and sanitised multiple times a day.

Are cleaning services available during working hours?

Housekeeping staff are available throughout operational hours.

Can housekeeping help with spills or accidental messes?

Please notify the support team immediately.

What is the policy on personal desk cleanliness?

Members are requested to maintain basic cleanliness and avoid leaving food or waste overnight.

Are waste bins emptied daily?

Waste bins are cleared daily.

Pantry & Refreshments

What pantry facilities are available?

The pantry includes tea, coffee, RO drinking water, microwave access, refrigerator access, and seating.

Are tea, coffee, and water included in my membership?

Complimentary tea, coffee, and RO drinking water are included.

Are there any limits on pantry usage?

Members are expected to use pantry resources responsibly.

Can I bring my own food and store it in the refrigerator?

Labelled food items may be stored temporarily.

Can I request specific pantry supplies (milk type, snacks, etc.)?

Special requests can be considered depending on feasibility and availability.

Is outside catering allowed for meetings or events?

Outside catering is permitted with prior approval.

Hygiene & Safety (Pantry + Housekeeping)

Are hygiene and food safety standards followed in the pantry?

Hygiene and food safety protocols are regularly maintained.

Are hand sanitisers and cleaning supplies available?

Hand sanitisers and cleaning supplies are available.

What should I do if I notice pests or hygiene issues?

Please report any concerns immediately to the operations team.

Are eco-friendly or sustainable cleaning practices followed?

We strive to use sustainable and environmentally friendly cleaning practices wherever possible.

Etiquette & Shared Responsibility

Am I allowed to use pantry utensils for my desk?

Members are requested to return utensils promptly after use.

Can I book the pantry area for team celebrations?

Subject to prior approval and availability.

Support & Requests

How do I raise a housekeeping or pantry-related request?

Requests can be raised at the front desk or through the support channel.

Who do I speak to for recurring cleanliness issues?

Please contact the operations or community manager.

Can housekeeping services be customised for private offices?

Customised cleaning schedules may be arranged for private office clients.

Podcast Studio

What’s included in the studio booking?

Studio bookings include microphones, headphones, recording setup, seating, and basic technical support.

Is the studio soundproof?

The studio is acoustically treated for professional-quality recordings.

How many people can record at once?

The studio can accommodate multiple participants depending on the setup.

Do I need to be a coworking member to book?

Podcast Studios are exclusively available for members.

What microphones and equipment are provided?

Professional microphones, audio interfaces, headphones, cameras, and lighting equipment are available.

Is video podcast recording available?

Both audio and video podcast recording options are available.

Can I bring my own equipment?

Personal equipment is allowed.

Is technical support available during recording?

Technical assistance can be arranged.

How do I book the studio?

Bookings can be made through the front desk or through our app.

Can I book recurring sessions?

Recurring studio bookings are available.

Virtual Address

What is a virtual address?

A virtual address allows businesses to use our workspace address for official communication and registration purposes.

Can I use this address for business registration?

Eligible plans support company registration.

Is the address legally valid for GST / company registration?

Required documentation can be provided for eligible registrations.

What documents are required to activate the service?

KYC documents, business registration documents, and ID/address proof may be required.

How is mail and courier handled?

Mail and packages are received by our front desk team and securely stored.

Will I be notified when mail is received?

Notifications are shared through email or phone.

Can I use the address on my website, visiting cards, and invoices?

The address can be used for professional business communication.

Do you offer call handling or reception services?

Reception and call handling support may be available on selected plans.

Can I book meeting rooms at this location?

Virtual office clients can book meeting rooms at member rates.

What are the pricing plans and duration?

Plans are available on an annual basis.

Is this address exclusive to my company?

The address is shared among multiple businesses.

What is the renewal or cancellation policy?

Plans can be renewed before expiry, and cancellation terms depend on the selected package.

Hot Desks

Rooftop Lounge

Board Rooms

Dedicated Desks

Podcast Studios

Private Suites

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